Shipping Policy

1. Shipping Destinations and Methods

We ship only to the destinations available for the relevant product and delivery address at checkout.

Available destinations, shipping methods, estimated delivery times, and charges may vary depending on the product, destination, carrier availability, and applicable shipping restrictions. Some products, including batteries, electrical products, oversized products, or regulated goods, may not be available for delivery to every location.

If we cannot ship an item after an order has been placed, we will contact you and provide an appropriate solution, which may include cancelling and refunding the affected item.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Our standard order-processing time is 1-3 business days after payment is confirmed.

Business days exclude Saturdays, Sundays, and public holidays applicable at the relevant fulfillment location.

Processing may take longer during public holidays, promotional events, periods of unusually high order volume, inventory checks, or circumstances outside our reasonable control. If a product has a different processing time, such as a pre-order or made-to-order product, that information will be displayed on the relevant product page before purchase.

3. Estimated Transit and Delivery Times

Estimated transit time is 7-15 business days after dispatch.

The total estimated time from purchase to delivery consists of both order-processing time and transit time.

Delivery dates and transit times are estimates, not guarantees. Actual delivery may be affected by the destination, carrier operations, customs clearance, weather, peak seasons, local disruptions, address issues, or other circumstances outside our reasonable control.

We do not represent that every product is dispatched from a local warehouse. The actual fulfillment location may vary by product and inventory availability.

4. Shipping Charges

Available shipping methods and the final shipping charge, if any, will be displayed at checkout before payment.

Any free-shipping or discounted-shipping promotion applies only when the order satisfies all product, destination, order-value, and time restrictions stated with that promotion. A shipping promotion does not include customs duties, import taxes, or other government charges unless expressly stated at checkout.

5. Order Confirmation, Dispatch, and Tracking

After an order is placed, we will send an order confirmation to the email address provided at checkout.

When tracking is supplied by the carrier, we will send the tracking details after dispatch. Tracking information may take time to become active after the carrier receives the shipment. Tracking availability and update frequency depend on the carrier and destination. We do not guarantee real-time tracking for every shipment.

6. Split Shipments

Products in the same order may be fulfilled from different locations. An order may therefore arrive in multiple packages or on different dates.

Where available, separate tracking information will be provided for each package. Customers will not be charged an additional shipping fee solely because we divide an order into multiple shipments.

7. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate recipient name, shipping address, telephone number, and email address at checkout.

If you notice an error, contact us at support@lunethi.com as soon as possible. We cannot guarantee that an address or order can be changed after processing has begun or the shipment has been dispatched.

To the extent permitted by law, additional carrier or reshipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

8. Delayed, Lost, or Delivered-but-Not-Received Shipments

If a shipment appears delayed or lost, or is marked as delivered but cannot be located, contact support@lunethi.com with your order number.

Please also check the delivery address, surrounding delivery area, household members or neighbors, and any delivery notice provided by the carrier.

We will review the available tracking information and, where appropriate, assist with a carrier inquiry. Any refund, replacement, or other remedy will be assessed based on the order circumstances, carrier findings, and applicable law.

9. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or other government fees.

Unless checkout expressly states that these charges are included, they are the recipient's responsibility. We do not control the amount or timing of charges imposed by customs authorities or other government agencies.

Customers are responsible for ensuring that ordered products may lawfully be imported into the destination. A shipment refused because of unpaid duties, an incorrect address, or an import restriction may be handled after deducting actual, unrecoverable carrier or return costs, but only to the extent permitted by applicable law.

10. Order Cancellations

Contact support@lunethi.com as soon as possible if you need to cancel or change an order.

We can approve a cancellation or change only if the order has not entered processing or shipment. After dispatch, the order must be handled under our Return & Refund Policy.

If we cancel an order or item after payment, the relevant refund will be issued to the original payment method.

11. Contact Us

For shipping questions, contact:

Business premises:
Room 399, Unit 2, Building 3, No. 9 Building, Hemei Jiayuan Community, Baiji Town, Shenqiu County, Zhoukou City, Henan Province, China

The business premises above are not necessarily the return address. Do not send a product there unless our support team expressly identifies it as the correct return location in a return authorization.