Return & Refund Policy

1. 30-Day Change-of-Mind Return Window

You may request an authorized change-of-mind return within 30 days after delivery.

To qualify for a change-of-mind return, the product must generally be:

• Unused, uninstalled, and in resalable condition
• Complete with all included parts, accessories, manuals, and promotional gifts
• In its original packaging, with labels and seals intact where applicable
• Free from customer-caused damage, modification, contamination, or excessive handling
• Accompanied by valid proof of purchase from LUNETHi

Opening external shipping packaging only to inspect a product does not automatically make it ineligible, unless the product is sealed for health, hygiene, or safety reasons.

2. Return Authorization Is Required

Email support@lunethi.com before returning any product. Include:

• Your order number
• Your name and the email address used for the order
• The product involved
• The reason for the return
• Clear photographs or a short video where relevant

If the return is authorized, our support team will provide return instructions and the correct return address.

Do not return products to the address printed on a shipping parcel or to our business premises unless our support team expressly confirms that address in the return authorization. An unauthorized return may be delayed, refused, or ineligible for a refund to the extent permitted by law.

Receiving a return authorization does not guarantee a refund. Returned products remain subject to inspection and the terms of this policy.

3. Change-of-Mind Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for return shipping costs and related carrier charges.

We recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for an unauthorized return or a return lost before reaching the authorized return location, except where applicable law provides otherwise.

4. Damaged, Defective, Incorrect, or Misdescribed Products

We ask that you contact support@lunethi.com within 7 days after delivery if an order contains:

• A product damaged in transit
• A defective product
• The wrong product
• Missing products, parts, or components
• A product materially different from its description

Include your order number, a description of the issue, and clear photographs or a short video of the product and packaging. Please retain the product and packaging while we review the matter.

The 7-day reporting request helps us investigate fulfillment and carrier issues. It does not limit any longer period or non-waivable right available under applicable consumer law.

For a verified defective, damaged, materially misdescribed, or incorrect product, we will cover reasonable authorized return shipping costs or provide another suitable solution. Depending on the circumstances and applicable law, the solution may include troubleshooting, missing parts, repair, replacement, a partial refund, or a full refund.

5. Non-Returnable Products

Unless applicable law requires otherwise, the following are not eligible for change-of-mind returns:

• Personalized, customized, or made-to-order products
• Perishable goods or products with a short shelf life
• Opened health, hygiene, intimate-care, cosmetic, or personal-care products
• Products with a broken hygiene or safety seal
• Hazardous materials, flammable liquids, or gases
• Digital products, downloads, or activated software
• Gift cards
• Products clearly identified as "final sale" before purchase
• Products that have been used, assembled, installed, altered, washed, damaged by the customer, or returned incomplete

These exclusions do not remove any remedy that applies when a product is defective, damaged, incorrect, materially misdescribed, or otherwise protected by applicable law. A discounted product is not automatically a final-sale product unless it was clearly identified as such before purchase.

6. Sets, Bundles, Multipacks, and Promotional Gifts

A product sold as a set, kit, bundle, or multipack must generally be returned with all components.

Any promotional gift supplied as part of the purchase must also be returned when the qualifying purchase is returned. If part of a set or promotional package is missing, used, or retained, a refund may be reduced to reflect its value, but only where permitted by law.

7. Inspection and Refunds

After an authorized return is received, we will inspect it and notify you of the outcome.

If approved, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to display the refunded amount after we issue it.

Original outbound shipping charges, customs duties, import taxes, and similar charges are normally non-refundable for a change-of-mind return. They will be refunded where the return results from our error, the product is defective, or applicable law requires it.

To the extent permitted by law, we may reduce or refuse a change-of-mind refund when a returned product is incomplete, has been used beyond what is reasonably necessary for inspection, has been damaged by the customer, or otherwise does not satisfy this policy.

8. Exchanges and Replacements

Exchanges and replacements are subject to product availability and return eligibility.

In some cases, we may ask you to return the original product for a refund and place a new order. For a verified product issue, an approved replacement may be sent after we review the evidence or receive the original product, depending on the circumstances.

9. Order Cancellations and Changes

Contact support@lunethi.com as soon as possible if you need to cancel an order or change its delivery address or contents.

A cancellation or change can be approved only if the order has not entered processing or shipment. After dispatch, the order must follow the applicable return procedure.

If we cancel an order or item after payment, the relevant refund will be issued to the original payment method.

10. Payment Disputes

Please contact us if you believe there is an order or billing problem so that we can investigate and try to resolve it.

This request does not prevent you from exercising any rights provided by your payment provider or applicable law.

11. Contact Us

For return or refund assistance, contact:

Business premises:
Room 399, Unit 2, Building 3, No. 9 Building, Hemei Jiayuan Community, Baiji Town, Shenqiu County, Zhoukou City, Henan Province, China

The business premises above are not necessarily the return location. Always obtain return authorization and the correct return address before sending a product.