Return & Refund Policy

Last updated: August 13, 2026

We want you to be satisfied with your Lunethi purchase. This policy explains how returns, refunds, cancellations and product issues are handled for orders placed through https://lunethi.com/.

1. 30-Day Return Window

You may request a return within 30 days after the delivery date.

To qualify, a product must generally be:

• Unused, uninstalled and in resalable condition
• Complete, with all included parts, accessories, manuals and gifts
• In its original packaging, with labels or seals intact when applicable
• Free from customer-caused damage, modification, contamination or excessive handling
• Accompanied by valid proof of purchase from Lunethi

Opening shipping packaging only to inspect a product does not automatically make it ineligible, unless the product is sealed for health, hygiene or safety reasons.

2. How to Request a Return

Email support@lunethi.com before sending anything back. Include:

• Your order number
• Your name and the email used for the purchase
• The product you want to return
• The reason for the return
• Photos or a short video when relevant

If the return is approved, our support team will provide instructions and the correct return address. Do not send a return to the address shown on the shipping parcel unless our support team specifically authorizes it. Unauthorized returns may be refused or may not be eligible for a refund.

3. Non-Returnable Products

Unless required by applicable law, the following products are not eligible for change-of-mind returns:

• Personalized, customized or made-to-order products
• Perishable goods or products with a short shelf life
• Opened health, hygiene, intimate-care, cosmetic or personal-care products
• Products with a broken hygiene or safety seal
• Hazardous materials, flammable liquids or gases
• Digital products, downloads or activated software
• Gift cards
• Products clearly marked 閳ユ竾inal sale閳?before purchase
• Products that have been used, assembled, installed, altered, washed, damaged or returned incomplete

A product that is defective, damaged, incorrect or not as described may still qualify for a legal remedy even if it belongs to one of the categories above.

4. Sets, Bundles and Promotional Gifts

Products sold as a set, kit, bundle or multipack must normally be returned together with all components. Promotional gifts included with a purchase must also be returned if the qualifying purchase is returned. If part of a set is missing, used or kept, any refund may be reduced to reflect its value, where permitted by law.

5. Return Shipping Costs

For a change-of-mind return, the customer is responsible for return shipping costs and any related carrier fees.

Lunethi will cover reasonable return shipping or provide another suitable solution if the product received is defective, damaged in transit, materially different from its description, or not the item ordered.

Use a trackable shipping service and retain the receipt. We are not responsible for unauthorized return packages or packages lost before they reach the authorized return location.

6. Inspection and Refunds

After an authorized return is received, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank, card issuer or payment provider may need additional time to post the funds.

Original shipping charges and customs or import charges are normally non-refundable, except when the return results from our error, the product is defective, or applicable law requires otherwise.

We may reduce or refuse a refund if a returned product is incomplete, used, damaged by the customer or otherwise fails to meet this policy, to the extent permitted by law.

7. Damaged, Defective, Incorrect or Missing Products

Please contact support@lunethi.com within 7 days after delivery if your order contains:

• A damaged or defective product
• The wrong product
• Missing products or components
• A product materially different from its description

Include the order number, a description of the issue, and clear photos or a short video of the product and packaging. Do not discard the item or packaging until we have reviewed the claim. Depending on the circumstances, we may offer troubleshooting, a replacement, missing parts, a partial refund or a full refund.

This 7-day reporting request helps us investigate carrier or fulfillment issues and does not limit any non-waivable rights under applicable consumer law.

8. Exchanges and Replacements

Direct exchanges are subject to product availability and return eligibility. In some cases, the fastest option is to return the original product for a refund and place a new order. Approved replacements will be shipped after we review the issue or receive the original product, depending on the circumstances.

9. Order Cancellations and Changes

Contact support@lunethi.com as soon as possible if you need to cancel an order or change its address or contents. We can approve a request only if the order has not entered processing or shipment. Once an order ships, it must follow the applicable return process.

If we cancel an order or item after payment, we will issue a refund to the original payment method.

10. Chargebacks

Please contact us first if you believe there is an order or billing problem. We will make a good-faith effort to investigate and resolve the issue. This does not prevent you from exercising rights provided by your payment provider or applicable law.

11. Contact Us

For return or refund assistance:

Email: support@lunethi.com
Website: https://lunethi.com/