Contact Us

Customer Support

LUNETHi customer support is provided by Shenqiu County Wuzougu General Merchandise Store, the legal business operator of https://lunethi.com.

For product questions, order assistance, shipping issues, returns, refunds, privacy requests, or other store-related concerns, contact us using the email address above. We will respond as soon as reasonably practicable.

Order Support

To help us review your request, please include:

• Your order number
• The name and email address used for the order
• The product involved
• A clear description of your request
• Photographs or a short video when an item is damaged, defective, incomplete, or incorrect

Do not include payment card numbers, account passwords, or other unnecessary sensitive information in your message.

Returns

Please contact support@lunethi.com before returning any product. If a return is authorized, we will provide the applicable instructions and return address.

Do not send a return to the address shown on a shipping parcel or to our business premises unless our support team expressly instructs you to do so. Unauthorized returns may be delayed, refused, or lost.

Business Information

Business premises:
Room 399, Unit 2, Building 3, No. 9 Building, Hemei Jiayuan Community, Baiji Town, Shenqiu County, Zhoukou City, Henan Province, China