Privacy Policy

Last updated: August 13, 2026

This Privacy Policy explains how Lunethi ("Lunethi," "we," "us" or "our") collects, uses, discloses and protects personal information when you visit https://lunethi.com/, place an order, contact us or otherwise use our services.

By using the website, you acknowledge the practices described in this policy. Where consent is required by law, we will request it separately.

1. Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

• Contact details, such as name, email address and phone number
• Billing and shipping addresses
• Order details, product selections, purchase history and transaction records
• Account credentials if customer accounts are available
• Messages, reviews, survey responses and customer-support communications
• Marketing preferences and other information you choose to provide

Payment Information

Payments are handled by third-party payment processors. We may receive limited payment-related information, such as payment status, billing details, transaction identifiers and the type of payment method. We do not directly store complete payment-card numbers.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect information such as:

• IP address and approximate location
• Browser, device, operating system and language information
• Pages viewed, links clicked and other website interactions
• Referring URLs and campaign information
• Cookie identifiers, session data and similar technical information

2. How We Use Information

We may use personal information to:

• Process payments, fulfill orders and provide tracking or order notices
• Create and manage customer accounts
• Respond to questions, returns, refunds and support requests
• Detect, investigate and prevent fraud, abuse and security incidents
• Maintain, troubleshoot and improve our website, products and services
• Personalize content and understand customer preferences
• Measure website and advertising performance
• Send promotional communications where permitted and manage opt-out requests
• Comply with legal obligations, enforce our terms and protect legal rights

3. Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies for:

• Essential website and checkout functions
• Remembering preferences and shopping-cart contents
• Security and fraud prevention
• Analytics and performance measurement
• Advertising measurement and, where allowed, personalized advertising

Browser controls can block or delete cookies, but doing so may affect website functions. Where required, a consent tool will allow you to manage non-essential cookie choices.

4. How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Ecommerce, website-hosting and cloud-service providers
• Payment processors and fraud-prevention providers
• Warehouses, suppliers, fulfillment partners and shipping carriers
• Customer-support, email and communications providers
• Analytics, advertising and marketing providers
• Professional advisers, auditors, insurers and legal representatives
• Government authorities or other parties when required by law or necessary to protect rights, safety and security
• A buyer, investor or successor in connection with a proposed or completed business transaction

Advertising and analytics providers may include services such as Google, Meta or TikTok when those services are enabled on our website. Their use of information is also governed by their own privacy terms.

We do not sell personal information for money. Some privacy laws may define certain advertising disclosures as a 閳ユ笩ale,閳?閳ユ笩haring閳?or targeted advertising. Where those laws apply, you may have the right to opt out.

5. Legal Bases Where Applicable

Where a law requires a legal basis for processing, we may rely on:

• Performance of a contract, such as fulfilling an order
• Legitimate interests, such as operating, securing and improving the store
• Compliance with legal obligations
• Consent, which may be withdrawn as permitted by law

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, recordkeeping, tax or accounting requirements and resolving disputes. Retention periods vary according to the type of information and legal requirements.

7. International Data Transfers

Our providers and business partners may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers.

8. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to personal information we hold about you
• Request correction or deletion
• Request a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing relies on consent
• Opt out of promotional email, targeted advertising, sale or sharing where applicable
• Appeal a decision or complain to a data-protection authority

These rights may be subject to legal exceptions. To submit a request, email support@lunethi.com. We may need to verify your identity before completing it. Authorized agents may submit requests where permitted by law and with appropriate proof of authority.

10. Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us. Even after opting out of marketing, you may still receive non-promotional communications about orders, returns, security or customer service.

11. Children's Privacy

Our website is not directed to children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact support@lunethi.com.

12. Third-Party Links

The website may contain links to third-party sites or services. We do not control and are not responsible for their privacy, security or content. Review the relevant third party's policy before providing information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. We will post the revised policy on this page and change the 閳ユ窡ast updated閳?date. Additional notice will be provided where required by law.

14. Contact Us

For privacy questions or requests:

Email: support@lunethi.com
Website: https://lunethi.com/